Junior Account Manager - London

Job Application - Junior Account Manager Published Date: 2025-05-09, London

Location: London - London office based in Old Street

Reporting to: Head of International Partnerships

Salary: Depending on experience. Salary is benchmarked against roles in for profit organisations

About FoodCloud

FoodCloud has a vision for a world where no good food goes to waste, and the only thing bigger than our vision is our drive. We are an organisation of doers driven by kindness, fairness, and a desire to help people and the planet.

Would you like to join an organisation that is passionate about tackling food waste and increasing social inclusion in communities across Ireland and internationally?

Are you an experienced Junior Account Manager who would like to work for one of Ireland's fastest-growing social enterprises? If this sounds like you, we have the ideal role here at FoodCloud.

About the Role

This role will report to the Head of International Partnerships and work closely with, and support, the wider Partnerships' Team to deliver FoodCloud's strategic objectives internationally, particularly in the UK.

FoodCloud works with food businesses, charities and food banks in Ireland, the UK, across Europe and more widely internationally to redistribute more than 1.5million meals per week from over 6,000 food businesses to thousands of charities. This role and team are the front line in working directly with food businesses and food banks to deliver FoodCloud's technology led redistribution services.

Key Responsibilities

• Assist the account management team to manage overall relationships with assigned customers to increase adoption, ensure retention and satisfaction with our service
• Management of smaller strategic accounts within the partnerships team portfolio
• Gain an understanding of customer aims and objectives and develop and implement processes to suit customer needs
• When required, manage customer records through the FoodCloud Salesforce CRM
• Play an active role in integrating Foodcloud into the partnerships' ways of working as this project develops in the future
• Provide strategic input and reporting- based advice for project development and project management as required
• Manage a suite of reports required for the business unit including performance tracking and trending for donors and foodbanking partners, weekly reporting updates and monthly partner presentations
• Work with and support the Account Management team in constantly improving FoodCloud's service:
  • Identify new opportunities to improve the FoodCloud service and processes
  • Work with FoodCloud's in-house technology team to plan, develop, test and implement new features and improvements
• Other duties as required per business needs to support the account management team

Desired Experience and Qualifications

• Previous experience in a client facing role and / or relevant degree and education
• Outstanding written, oral, interpersonal, and client-facing (both internal and external stakeholders) communication skills
• Excellent time management and organisational skills
• Must be data driven and metrics focused with excellent attention to detail
• Able to manage multiple work streams simultaneously and to prioritise work tasks
• Strong technical competencies including Google products, Salesforce & Microsoft Office
• Flexible and willing to take on new responsibilities and learn new skills as the account management team responsibilities evolve

Benefits Overview

• The role will be based in our London Office but will be flexible with hybrid working options available
• We are very proud of our culture, and our vision, mission and values which you can read more about on our website and on social media channels
• We are dedicated to supporting all colleagues in their development with a breadth of training, mentoring and experiences available. This spans a range of learning and development programmes, continued focus on wellbeing and direct support on qualifications and personal improvement plans
• Pension contribution: matching up to 5% of an employee's salary
• Tax Saver, Income Protection, Bike to Work Scheme, discounted gym and sports club memberships, and more
• Colleague development: At FoodCloud we're incredibly proud of our commitment to colleague development. The Junior Account Manager role and wider Partnership teams are areas with significant learning and development investment. There will be significant support spanning funded learning opportunities, tailored development programmes and mentoring

If this sounds like your ideal role, we would like to hear from you. Please include your CV and Cover Letter and apply today!

Closing date for applications is 23 May 2025