Japanese-speaking Transaction Banking, CMS Client Support

• Japanese-speaking Transaction Banking, CMS Client Support

Ref: MI46373

Japanese-speaking Transaction Banking, CMS Client Support

Sector

Sector Finance(Banking/Securities/Insurance)

Type

Type Full-time, Permanent

Location

Location London

Salary (Annual)

A Japanese financial institute is currently recruiting a Transaction Banking, CMS Client Support to work in their London office.
In this role, you will be responsible for managing customer requirements and inquiries for e-banking/local channel products, handling client onboarding, promoting e-banking services, and providing daily support to Japanese corporate clients.
The ideal candidate should have experience in e-banking, in promoting other products, or in customer support at a bank
Understanding of Japanese culture and business level of Japanese skills is essential.

MI46373

ELIGIBLE APPLICANTS:
(O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate
(X) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: hybrid working is available
VISA SUPPORT: No
BENEFITS: Virtual GP, Wellbeing benefits, including Mental Health Allies and First Aiders


TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: Up to £72.5k (depends on experiences)
START: ASAP
LOCATION: London

Transaction Banking, CMS Client Support Main Responsibilities:
Manage and handle customer requirements and inquiries related to e-banking/local channel products and associated cash transactions
Participate in e-banking/local channel product sales by conducting usage demonstrations in physical meetings or online
Oversee client onboarding and implementation for e-banking/local channel products
Prepare, review, and tailor agreements and client application forms for e-banking/local channel products
Provide customer support for e-banking/local channel products across EMEA branches
Assist and collaborate with department members on cash and channel product matters
Coordinate with the relevant IT department on cash and channel product-related issues
Support the department's ad-hoc projects as required
Maintain strong relationships and effective communication with internal and external stakeholders

Transaction Banking, CMS Client Support Ideal Candidate:
Experience in e-banking, cash/channel product promotion, or customer support at a bank
Experience in pitching and presenting e-banking and CMS products to clients
Knowledge or experience in transactions, payments, FX business, or operations
Standard understanding of SWIFT and bank messaging
Solid understanding of the Bank's internal rules and procedures
Business-level proficiency in English and Japanese (mandatory)
PC skills (Microsoft Office)
Ability to manage and prioritise multiple tasks simultaneously while remaining flexible and effective under strict deadlines
Strong attention to detail and accuracy, with a positive attitude and willingness to support clients and team members

All applicants for the Transaction Banking, CMS Client Support (Japanese speaking) must have the right to work in the country as the Company is not able to offer visa support.
We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.