Italian Speaking Complaints Handler

Italian Speaking Complaints Handler ()

Location London, England Sector Call Centre & Customer Service Salary £27,000.00 to £28,000.00 per annum

Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Italian and English. This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre. The role is working hybrid, salary up to £28k depending on experience and the benefits are fantastic.

• Competitive salary & pension scheme
• 25 days annual leave plus ability to purchase 5 additional days
• Private Medical cover, Employee Share Purchase Plan, Life Assurance

YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS

Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?

KEY RESPONSIBILITIES

• Ensure complaints are identified, investigated and resolved promptly and fairly
• Investigate complaints thoroughly correctly identifying root causes
• Write Final Resolution Letters
• Meet company's Quality and Efficiency Standards
• Focus on SLA's and Regulatory timelines
• Pipeline/Caseload management for your language skills including English
• Work to company Standards and Frameworks.
• Participate in the Training and Competency Framework

Qualifications

• Previous experience in a complaint handling role
• Fluent in Italian
• Fluent/Advanced English
• Excellent Listening Skills is a must
• High Standards of verbal and written Communication skills is a must
• Experience in liaising with the Financial Ombudsman or other regulatory body is desirable
• Experience of using Microsoft Office Packages
• Insurance knowledge desirable, but not essential