IT Trainer / Tech Training Specialist

IT Trainer / Training Specialist

Abacus is exclusively managing an opportunity with a dynamic and fast growing legal and professional services company. The brand offers an excellent reputation for excellence and is committed to a major growth investment in their team, operations and ecosystem. The Belfast Centre of Excellence momentum will continue after appointing strong leadership and a major office refurbishment in the city centre.

The Role

We are looking to attract an IT / Technology Trainer. The Training Team works in a collaborative and supportive environment and delivers training across firm wide IT systems. You will work closely with key stakeholders and the team to design and deliver training courses and programmes to colleagues using remote solutions and provide in person assistance where needed, as well as creating user guides and videos. Responsibilities include:

• Provide induction training to new colleagues and deliver upskilling programmes (remote or at desk) and support the delivery of rollouts for new or updated software or systems.
• Design new courses and programmes to support the firm for assigned projects, including user documentation or videos to support induction or upskilling programmes.
• Maintain the LMS and keep up with existing technologies in use and learn new systems or improvements to current software along with security, legal and software updates.
• Contribute ideas to initiatives and innovations and improvement of documented processes.
• Analyse the quality and effectiveness of training to support the business.
• Help the IT Service Desk resolve queries logged to the training team.

The Requirement

• Experience as an IT Trainer from the legal sector - this is essential.
• Demonstrate team collaboration and excellent written and verbal communication skills and flexible tone to suit an audience.
• Present excellent relationship building skills with people at all levels.
• Have a flexible, customer focussed approach and take the initiative when resolving issues.
• Demonstrate strong time management skills with the ability to multitask effectively.
• Experienced in the development of training courses and support materials.
• It is an advantage to have experience with systems such as DMS (e.g., iManage/WorkSite), Teams, M365, Copilot, Windows 10/11, time recording systems (e.g., Intapp Time), InterAction, Mimecast or video editing software (e.g., Camtasia or Captivate).
• Alignment with similar titles such as IT training specialist, technology trainer, system trainer, user engagement specialist and L&D (IT) trainer is desirable.

The Reward

The company is keen to attract best in class people and offers a highly competitive salary package. A bonus and a range of perks and benefits are available, including private medical, cash plan, dental insurance, pension, life assurance, income protection, critical illness cover, annual holidays and bank holidays, cycle to work scheme, gym discounts and more.

Next

This company offers a real commitment to diversity and a positive and flexible culture. They are keen to attract and hire people with ambition who can help the company grow substantially and continue its success.