IT Support Specialist

Mitsubishi Logisnext Europe (MLE) is part of a world-leading provider of logistics and materials handling solutions matched to both local and trans global customer. MLE offers materials handling and logistics customers a comprehensive range of state-of-the-art forklifts, warehouse equipment and AGV (automated guided vehicle) solutions, along with racking, IoT (Internet of Things) systems and tailored packages of customer-focused services. These are marketed under the Mitsubishi Forklift Trucks, Cat Lift Trucks, Rocla and TCM banners. The brands are supplied through separate networks to appeal to different customer categories and to satisfy their particular requirements.

Do you want to learn more about our company and our products?

Please, visit our website:

Our HQ is looking for a hand-on professional to fill the role of

IT Support Specialist (based in Enschede, with occasional trips to our HQ office in Almere center)

to support both local colleagues in the Netherlands and MLE employees across Europe, as part of our collaborative, friendly but professional IT team.

Your responsibilities

• Deliver first-line IT support via phone, email, remote tools, and in-person
• Log incidents and service requests efficiently, ensuring all relevant details are captured
• Take ownership of support tickets, striving for swift resolutions at first contact
• Work alongside second-line support and wider IT teams to ensure timely issue resolution
• Monitor incoming requests, prioritizing tasks based on urgency and business impact
• Uphold excellent customer service standards throughout all interactions.

What we're looking for

Essential:

• Minimum of 18 months' experience in a service desk/helpdesk role
• Strong technical expertise in Windows 10/11, Microsoft 365, and Active Directory
• Hands-on experience with user account management and IT ticketing systems
• A solid understanding of networking principles-IP, DNS, DHCP, and subnetting
• Clear and professional written and verbal communication skills, both in English and Dutch
• A valid driving license

Desirable:

• Experience supporting a virtual, multi-country service desk
• Knowledge of Office 365/Azure AD
• ITIL Foundation certification (or equivalent)
• Familiarity with iOS/Android mobile device support.

Key competencies:

• Highly organized with strong multitasking abilities
• A proactive problem solver with a solution-driven mindset
• Excellent interpersonal and communication skills
• Capable of working independently and as part of a remote team
• Calm under pressure and confident in handling challenges
• A customer-focused approach with a passion for getting things done.

What we offer?

• In total 2100 international colleagues and a diversity of cultures
• A 37.5 hour-working week
• 27 holidays and a max. of 5 days extra (assigned by management) based on a full-time employment
• Performance-driven bonus scheme
• Learning and development opportunities
• Very diverse and international organization, with several entities in Europe and the parent company in Japan.

How to apply?

We look forward to receiving your CV in English. Please, apply directly on LinkedIn. If you have any questions, you may address them to our recruiter at: .

Please, note:

• we do not sponsor visas and we can only consider candidates already living in the Netherlands;
• we may process personal data that is considered sensitive, such as conducting background checks, including Certificate of Good Conduct, for successful candidates.