IT Support Engineer (Software)
Posted 7 days 23 hours ago by Exact IT Resources
£80,000 - £100,000 Annual
Permanent
Full Time
I.T. & Communications Jobs
County Antrim, Lisburn, United Kingdom, BT274
Job Description
Technical Support Engineer (Software)
Northern Ireland (Primarily office based with some remote working)
Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform.
Key Responsibilities:- Handle high-priority support cases with appropriate urgency and professionalism
- Troubleshoot and support web applications
- Write and optimize SQL queries to investigate customer issues and analyse platform behaviour
- Monitor and respond to support tickets within established SLA guidelines
- Strong customer service skills
- Strong SQL proficiency
- Understanding of web technologies e.g
- HTML, CSS, and JavaScript
- Browser Developer Tools
- Experience of working in the FS Sector and/or Financial applications is desirable
- Some exposure to Messaging would be advantageous but not essential
If you would like additional information on this opportunity please contact Stephen Ingram directly on
Contact:
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