IT Support Engineer
Posted 1 day 4 hours ago by ITSS Recruitment Ltd
IT Support Engineer - up to 30K + 2x Overtime - Tamworth
An exciting new opportunity has become available for an IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.
We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.
Responsibilities- Provide IT support and technical assistance to clients as part of a Managed Service Desk environment
- Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
- Resolve incidents quickly using remote support tools
- Assist with Windows operating systems and Office 365 email solutions
- Support Exchange mailbox management (Exchange 2007/2010/2013/2016)
- Manage Active Directory users/computers
- Support basic client-side networking and hardware issues (HP and Dell)
- Collaborate with team members to deliver a high level of customer service
- Strong basis knowledge in Windows 7/10, Office 365, Exchange, Active Directory
- Experience with remote support tools and resolving incidents efficiently
- Prior experience in a Managed Service Desk environment is beneficial
- Self-motivated, good communicator with problem-solving abilities and organisational skills
Up to 30K salary with 2x overtime. Apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further details.