IT Support Engineer

IT 1st Line Support Engineer

Location: Aberdeen, Scotland

Salary: Negotiable depending on demonstrable experience

Flexible benefits fund: £900

Applicant must have the right to work in the United Kingdom.

Penspen is currently looking for a 1st Line IT Support Engineer to be based in the Aberdeen, Scotland office.

Main Purpose of Role:

• The IT Support Engineer will support the business by resolving IT issues and helping increase the efficiency of business processes.

Responsibilities:

• Assist with the installation and maintenance of the corporate operating systems and storage infrastructure, ensuring all standard procedures and policies are fulfilled.
• Act as a technical resource in assisting users or project teams, take ownership of issues or problems assigned, and keep key personnel informed on progress.
• Assist users in assessing needs and provide/document justification for equipment and services, maintaining network security through Active Directory and other approved services.
• Evaluate documented resolutions and analyze trends to prevent future problems.
• Liaise with suppliers and IT service providers to raise faults or query progress.
• Work as part of a Global IT Support team, helping and covering for other team members.
• Plan the deployment of software releases for in-house applications and manage the release process from planning to deployment.
• Troubleshoot problems and support corporate operations such as email, DNS, DHCP, SMTP, remote access including MFA, Active Directory, etc., with respect to hardware and software issues.
• Communicate with local users about supported IT systems, including basic training and workflow improvements.
• Support the IT change team with the rollout of new systems and services.
• Troubleshoot and support collaboration services such as Avaya telephone systems, Microsoft Teams, Windows 11, and Office 365.

Qualifications/Knowledge/Experience (Skills):

• Preferably degree qualified in computer systems.
• Full Driving License.
• Experience with desktop and server operating systems, VDI including VMware management console, and application publication.
• Experience working in a team-oriented, collaborative environment, preferably within a global team.
• Experience deploying and managing anti-malware solutions and cleaning infections.
• Experience with Intune and software deployment, including SLM license servers and application packaging.
• Experience with cloud infrastructure providers such as AWS, Azure, GCE, etc.
• ITIL experience.
• Flexibility in work time and location with willingness to travel to Penspen sites.
• Extensive application support experience with Windows 11 and Office 365.
• Good skills in Exchange and Active Directory administration.
• Knowledge of cloud-based video conferencing systems like MS Teams and Logitek.
• Extensive knowledge of GPOs, firewalls, routers, wireless access points, switch monitoring, mobile device configuration, and MDM systems.

If you are a 1st line support engineer looking to start ASAP at our Aberdeen office, please apply here: