IT Support Engineer

Location: Madrid, Spain

Schedule: Part-time, 3 days per week (8 hours per day), Onsite Only

Languages: English Mandatory + Spanish highly appreciated

Introduction

Our client, a global leader in sustainable energy solutions, is seeking an Onsite IT Support Engineer to join our Madrid office. This role is ideal for a proactive and technically skilled professional who thrives in a dynamic environment and enjoys hands-on support.

You will be the primary point of contact for end-user IT support, collaborating closely with our global IT team in Chicago.

Key Responsibilities

• Provide onsite desktop support for end users, including troubleshooting and resolving hardware, software, and networking issues on HP laptops and Windows operating systems.

• Perform desktop imaging and deployment of new equipment.
• Act as "smart hands" for basic tasks in the Intermediate Distribution Frame (IDF) room, such as cabling, device resets, and simple equipment checks.

• Coordinate with the US IT team to escalate and resolve endpoint issues efficiently.
• Support and maintain Cisco and Palo Alto networking equipment under direction from remote teams.

• Ensure all IT incidents and service requests are logged and tracked to resolution.
• Maintain a professional and customer-focused approach at all times.

Context

This position supports our client's Madrid office, serving as the go-to technical resource for onsite end user support. You will work closely with both local staff and the global IT team, ensuring seamless IT operations in a fast-paced, international environment.

The role requires a strong communicator who is comfortable working independently and managing a diverse range of technical issues.

Key Skills & Qualifications

• Proven experience in desktop support, preferably in a Windows environment.
• Hands-on experience with HP laptops, desktop imaging, and troubleshooting endpoint devices.

• Familiarity with Cisco and Palo Alto networking equipment.
• Ability to perform basic "smart hands" tasks in an IDF room (e.g., patching cables, device reboots).

• Strong problem-solving and organizational skills.
• Excellent communication skills in English; Spanish proficiency highly desirable.

• Ability to work onsite in Madrid three days per week (no remote work).
• Customer service mindset with a proactive approach to issue resolution.

Full Skills Needed

• Technical troubleshooting (hardware/software)
• Windows OS administration and support

• Desktop imaging and deployment
• Endpoint management (HP laptops)

• Basic networking skills (Cisco, Palo Alto)
• Incident and service request management

• Strong interpersonal and communication skills
• Bilingual (English/Spanish)

• Ability to work independently and as part of a global team
• Attention to detail and reliability in an onsite setting

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