IT Support Engineer

MCS Group is delighted to be working with a leading retail organisation based in Belfast, a major player in their market, as they look to recruit an IT Support Engineer to strengthen their on-site and remote support function across the UK and Ireland.

This is a fantastic opportunity to join a well-established IT team where you'll play a key role in supporting infrastructure and retail systems across a wide geographic footprint.

• Provide 1st and 2nd line support, managing service desk tickets and delivering both on-site and remote assistance.

• Support Windows Server environments () in physical and virtualised setups.

• Troubleshoot and maintain hardware and software across multiple sites, including printers, tablets, smartphones, and peripheral devices.

• Maintain and support EPOS, eCommerce, Sage, and CCTV systems in retail environments

• Support company applications including Microsoft 365, ERP systems, and telephony platforms.

• Carry out user administration for Office 365.

• Experience in an IT Support or End User Support role in a fast-paced environment.

• Hands-on knowledge of Windows Server () in both on-premise and virtual environments such as Azure or VMware.

• Familiarity with supporting Windows 10/11 devices.

• Working knowledge of Active Directory, Group Policy, and user/group management.

• An understanding of LAN/WAN networking and troubleshooting.

• Salary up to £35,000

• Monday to Friday, 8:00am - 4:30pm

• Office-based role in Belfast

• A varied and hands-on role with regular travel across UK and Ireland

To speak in absolute confidence about this opportunity, please contact Luke Graham, IT Recruitment Consultant at MCS Group, on , or click the Apply button below.

If this position isn't quite right, we're working on a range of IT roles that might be.