IT Support Engineer - Field Based

Job Title: IT Support Engineer

Location: Cumbria - Field Based

Salary: Up to £30k

Status: Permanent

Hours: Mon - Fri (40 hours - 8:30am till 5pm)

Our client is a fast-growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years, they are recognised as a world class employer by Best Companies Index.

We are now looking for an IT Technician to join this world class company. Candidates must have a good understanding of an experienced IT Technician and be someone who is competent working with clients, customers and colleagues of all levels of seniority.

This client is passionate about our mission to improve education outcomes using technology and they've been voted one of the Top 5 Mid-Sized Companies to work for in the UK in the Best Companies Index for 2024 as well as Top 5 in the Technology Sector. They're therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.

Responsibilities:

• Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests. Looking after around 5 - 10 schools.
• Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms
• Process and escalate incoming requests for support both on site and remotely via the helpdesk
• Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future
• Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.

Skills Required:

• Around 3 years' demonstrable experience in IT support services or consultancy
• Practical working knowledge of Firewalls and HP Aruba Switches in the Education or Public sectors ideally
• Windows AD, Microsoft Office 365 and Azure AD,
• MS InTune device management
• Well-developed network troubleshooting skills
• Knowledge of LAN & WAN technologies
• Some VMWare and Microsoft Hyper-V experience (desirable)
• Some experience in recent Microsoft Server builds
• Experience with Google Workspace for Education (desirable)
• Experience with On-Premises software (desirable)
• Relevant certification in Networking (eg, CCNA) and/or Microsoft
• Full UK Driver's License and own car essential
• Clear DBS

Benefits include:

• Annual Profit Share scheme (after 12 months)
• Employer Pension Contributions
• Employee Assistance Plan
• Laptop and Mobile Phone
• Holiday entitlement starting at 22 days increasing with length of service
• Additional Birthday leave and Holiday buy and sell
• Volunteer leave
• Company Carbon footprint offset with Ecologi
• Cycle to work scheme
• Salary sacrifice EV car scheme
• Company events & charity fundraising opportunities
• Funded professional training and access to our inhouse training platform

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.