IT Support Apprentice

Sedulo Group requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by our People & Culture Director.

Any CVs sent to any member of our team on a speculative basis will not be recognised.

Our Mission

At Sedulo we are building a world class team to deliver our mission to make positive change in the communities we work in. We do this by:

• Delivering high quality work products
• Connecting and contributing to the business community in the cities we are located in
• Working with charities by volunteering, fundraising and influencing change both now and in the future through the Sedulo Foundation
• Being a great place to work and develop your career
• At Sedulo we embrace a holistic and innovative culture with diversity and integrity at the heart. We are working to build an open and inclusive environment which supports the needs of all our team members

The role

Start your career in IT at Sedulo!

We're looking for an IT Support Apprentice to join our skilled and friendly IT team at Sedulo. This role is a fantastic opportunity for a school or college leaver who is eager to take their first step into the world of IT. As an apprentice, you'll gain real, hands on experience working with a wide range of systems, tools, and technologies, all while learning from experienced professionals who are committed to helping you grow. If you're enthusiastic, motivated, and ready to start building a career in a supportive and fast paced environment, we'd love to hear from you.

Role Objectives

Role Purpose

As a Junior IT Support Engineer Apprentice, you will provide technical support to Sedulo staff across all offices, both in person and remotely. You'll assist with day to day troubleshooting, device configuration, system maintenance, and the administration of Microsoft 365, while building your skills across cloud services, networking, and cybersecurity.

Key Responsibilities

• Provide first line technical support across all offices (onsite and remote).
• Troubleshoot issues with Windows 11 laptops, Microsoft 365 apps, Teams, and SharePoint.
• Log and document tickets, resolutions, and updates in the helpdesk system.
• Set up laptops, mobile devices, and user accounts following company standards.
• Carry out maintenance tasks including updates, backups, and system monitoring.
• Assist with device inventory, asset management, and equipment labelling.
• Follow cybersecurity best practices when handling credentials and user data.
• Support disaster recovery testing and documentation.

Your knowledge, skills & experience

• Microsoft 365 and Entra ID (Azure AD) account management.
• User onboarding/offboarding processes (mailboxes, permissions, Teams, OneDrive).
• Intune device management and compliance processes.
• Fortinet technologies (FortiGate, FortiSwitch, FortiAP).
• Network fundamentals: routers, switches, VLANs, Wi Fi SSIDs.
• PC/laptop building or troubleshooting experience.
• Basic familiarity with PowerShell, Intune, or Active Directory (even home lab experience included)

Training and Career Development

You don't need to have IT experience - we'll teach you everything you need to know.

• Sedulo invests heavily in building strong technical talent. You'll benefit from:
• Mentorship from experienced Azure, networking, and cloud engineers.
• Hands on exposure to enterprise systems, cloud infrastructure, and cybersecurity.
• A clear progression path toward IT Infrastructure Engineer upon completion of the apprenticeship.

What we offer

• A company mantra of having fun together, getting results together and giving back together
• Competitive salary and benefits package
• A unique culture and a genuine opportunity to grow and develop your career in the direction you wish
• Entrepreneurial spirit and "can do" attitude
• 26 days holiday, company pension scheme, health care plan, cycle to work and season ticket loan schemes, death in service benefits and access to our in house Wealth Planning and Mortgage departments
• Ability to work away from home remotely for up to 4 weeks per year, great for extending a trip to see family or making the most of warmer climates