IT Support Analyst

Are you immediately available for a 6-month contract and have at least 2 years of IT support experience? Do you have hands-on knowledge of MacOS, Windows, and hardware asset management? If you're comfortable working hybrid (3 days onsite in Rotterdam) and supporting users remotely across the EMEA region from home, we want to hear from you!

Description

We are seeking a Junior IT Support Analyst to join our EMEA Hub in Rotterdam on a temporary 6-month contract. This hybrid role (3 days on-site) combines hands-on asset management at our Rotterdam warehouse with remote IT support duties across the EMEA region.

This is an ideal opportunity for someone with 2+ years of experience in IT support who enjoys variety-ranging from managing laptops and mobile devices to resolving technical issues through ticketing systems.

What You'll Do

On-Site (Rotterdam Hub - 3 days/week)

• Manage the full asset lifecycle for IT hardware (Windows & iOS devices): intake, cleaning, wiping, storage, and deployment

• Oversee distribution of mobile phone devices, including international shipping coordination

• Handle local inventory control and procurement coordination

• BONUS: Experience with asset management tooling (e.g., Lansweeper, Jamf, Intune) is a plus
  
  

Remote/Hybrid Tasks

• Resolve support requests via ticketing systems for users across the EMEA region

• Provide frontline IT support for general issues and troubleshooting

• Support user onboarding and account setups (Google Workspace, Okta, Workday, Jira, etc.)

• Address routine and complex tickets, ranging from run-book procedures to investigative troubleshooting
  
  

Requirements

• 2+ years of experience in IT support within a business or enterprise setting

• Familiarity with managing hardware assets (laptops, mobile devices - Windows & iOS)

• Experience with ticketing and asset management systems

• Good troubleshooting skills with a proactive, service-oriented mindset

• Strong communication and organizational abilities

• Fluent in English (spoken and written)
  
  

Preferred Skills

• Educational background in IT

• Experience administering: Okta, Jira, Slack, Google Workspace

• Familiarity with IT automation, integrations, or scripting (a plus)

• Experience with Agile or Kanban methodologies
  
  

Why Join?

• Join a company at the forefront of sustainable urban mobility

• Gain valuable experience in both operational and technical IT functions

• Work in a collaborative, multicultural environment

• Hybrid flexibility with an engaging on-site culture in Rotterdam

Ready to ride?

Apply today to join Lime's mission of building a carbon-free future-starting with the tools that power our teams. Apply immediately!

This role is managed by Walters People B.V., trading under the name Robert Walters.