IT Support Analyst - Multi site
Posted 4 days 1 hour ago by Matchtech
Join a global power distribution leader as a multi site IT Analyst! Support multiple UK sites, solve hands-on tech issues, and enjoy a dynamic role with travel, autonomy, and impact.
Key skills required for this role ImportantExperience in IT hardware and software support
Our client, a global power distribution company, is currently seeking an experienced IT Analyst for a contract position. This role involves supporting a number of sites based in the midlands and north midlands, providing crucial technical assistance to both local and remote users.
- Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals.
- Installing and supporting operating systems and productivity software.
- Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
- Providing on-site IT support and assisting in resolving broader technical issues.
- Contributing to root cause analysis and long-term problem management.
- Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
- Ensuring compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.
Site locations:
You will be based out of one site 2-3 days of the week as a 'home base'. The other 2-3 days of the week you will travel to other sites to provide IT support where required.
- West Midlands (1 site)
- Some very occasioanl travel to Lincolnshire (1 site)
Fuel is covered and some of the travel time is paid for.
Job Requirements:Your own transport and full driving licence is required for this role.
Education:
- Associate degree or high school diploma (required)
- Bachelor's degree (preferred)
- CompTIA A+ certification
Experience:
- Experience in IT support within a hands-on technical role
Technical Skills:
- Proficiency in Microsoft Windows OS and Office suites
- Experience with hardware such as PCs, laptops, mobile devices, and peripherals
- Basic knowledge of IT infrastructure including networks, servers, storage, and phone systems
- Familiarity with manufacturing IT equipment like barcode scanners, RF scanners, industrial PCs, and specialist printers
- Understanding of cybersecurity principles
Soft Skills:
- Strong troubleshooting and problem-solving abilities
- Ability to adapt to complex, fast-moving IT environments
- Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management
- Ability to work independently.
If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now.