IT Support Analyst - 1st / 2nd Line

2-Month Initial Contract, possible extensions beyond. Up to £200 Per day Inside IR35. Abingdon-based - full onsite. CompanyOverview: ?Our client is a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages a network of over 65 energy facilities across the country.JobDescription:

• Facilitating the onboarding process for new employeesand managing the offboarding process for departing staff.
• Maintaining an asset registry and overseeing the lifecycle of user devices.
• Handling incidents and requests via the service management tool.
• Providing support for a diverse and continually evolving range of applications, software, and hardware.
• Upholding governance standards across all IT service management processes.
• Collaborating with management to comprehend and effectively coordinate issue resolution.
• Identifying recurring issues or service risks.
• Managing scheduled tasks for clients.
• Taking responsibility for faults, logically addressing them throughout their lifecycle.
• Logging incidents and faults, categorising andescalating them as necessary.

CandidateProfile:

• A minimum of 2 years' experience in a similar role,such as IT support or service/help desk.
• Previous hands-on and on-site experience.
• Proficiency in troubleshooting network issues at the user level.
• Familiarity with Microsoft 365 Admin, Microsoft EntraID, Intune MDM - MAM, Azure, Active Directory, Dell Computing, AndroidEnterprise, and WAN troubleshooting.
• Experience with industrial systems (e.g., MODBUS).
• Knowledge of network cabinets and structured cabling.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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