IT Support Administrator

We're looking for a proactive and technically minded IT Support Administrator to join our fast-paced and collaborative team based in Solihull. This varied role is remote, and office based, supporting a broad range of hardware, software, and cloud-based systems. You'll play a key role in maintaining and improving IT infrastructure across multiple environments-making it an ideal opportunity for someone eager to grow their skills and thrive in a dynamic, service-led setting.

Location: Solihull

Role Overview:

• Provide 1st and 2nd line support to assist with the resolution of technical issues across hardware, software, and network systems.
• Support and manage Microsoft 365 environments including user creation, group management, onboarding/offboarding of staff, and SharePoint site administration/creation.
• Administer Azure Active Directory including application management, security configurations, and virtualised server deployments.
• Maintain and troubleshoot core infrastructure components such as servers, firewalls, networking equipment, and virtualisation platforms (VMware/Hyper-V).
• Assist with IT infrastructure projects such as cloud migrations, server installations, and network upgrades.
• Administer Intune for MDM (mobile device management) including patching, compliance policies, and device configuration.
• Implement, manage, and troubleshoot backup solutions, with patching completed via Intune and Datto.
• Support and administer VOIP telephony systems (3CX), Secure FTP platforms (LiquidFiles), and MFA/security platforms (DUO).
• Perform Windows Server administration including Active Directory, Group Policy, DNS, and DHCP.
• Administer licensing systems (e.g., Siemens Licensing), CCTV and door access control systems.
• Implement and support secure remote access for clients through VPNs and firewalls (Fortinet, WatchGuard, etc.).
• Document processes, solutions, and troubleshooting steps to maintain a detailed and accessible knowledge base.
• Proactively monitor systems and conduct routine health checks to ensure the stability and security of client environments.
• Liaise with and assist other departments (e.g., HR, Finance) with IT-related issues and application support.
• Assist with procurement of IT hardware/software and manage IT assets inventory.
• Support the wider team by providing assistance with escalations, knowledge sharing, and mentorship to improve team performance.
• Contribute to office-based duties when required, including basic facilities management and general support.
• Keep up to date with the latest technologies and recommend improvements to IT systems, workflows, and security posture.

Skills & Experience Required:

• Minimum of 2-3 years' experience in a similar IT support role, preferably within an MSP or fast-paced technical environment.
• Strong hands-on experience with Office 365, including administration, migrations, and user management.
• Solid understanding of Azure AD and related services such as security, application administration, and virtual machine deployments.
• Experience in administering and managing VMware and/or Hyper-V virtualisation platforms.
• Knowledge of MDM solutions and Intune administration, including patch management and device policies.
• Proficient in networking: LAN/WAN, DNS, DHCP, VLANs, firewalls, VPNs, and network diagnostics.
• Familiarity with Windows Server environments and associated tools (AD, GPO, etc.).
• Experience with backup solutions and patching tools (Intune, Datto).
• Exposure to VoIP systems administration, ideally 3CX, and Secure FTP (LiquidFiles).
• Experience with MFA/Security tools such as DUO.
• Ability to manage IT asset inventories and contribute to procurement processes.
• Strong problem-solving skills and the ability to work well under pressure.
• Excellent communication and interpersonal skills, capable of translating technical jargon into plain English for end users.
• Comfortable supporting internal stakeholders across all departments, including non-technical teams.

• Willingness to assist with general office and facilities-related tasks when required.
• Full UK driving licence required for occasional on-site support.

Desirable Certifications:

• Microsoft Certified: Azure Administrator, or similar.
• VMware Certified Professional (VCP).
• CompTIA Certified