IT Solutions Architect

Are you driven by the challenge of turning complex business needs into smart, scalable IT solutions?

Do you thrive at the intersection of technology and strategy?

Ready to be the trusted advisor who shapes digital transformation journeys?

Our client is a technology-led service provider operating within the Business Process Outsourcing (BPO) sector. Rather than producing physical products, their value lies in delivering high-impact services and solutions that streamline operations and elevate customer experiences.

They work behind the scenes for leading organizations - taking over selected business operations so those companies can focus on what they do best. Whether it's enhancing a product with a responsive 24/7 service layer or designing entirely new service models, their goal is simple: ensure every customer interaction leaves a lasting, positive impression.

They are now looking for a forward-thinking IT Solutions Architect to help drive innovation, consult on technical direction, and design systems that align seamlessly with client goals. This is an opportunity to play a pivotal role in shaping solutions that make a tangible impact.

Main Responsibilities

• Work with internal and external stakeholders to understand business needs and identify areas where technology can make a real difference
• Analyze and model business processes to recommend the best-fit IT solutions
• Translate complex requirements into clear, actionable technical designs
• Support project planning and RFP processes with your technical and strategic input
• Stay in tune with industry trends to help shape our IT roadmap in line with future business goals
• Communicate ideas and solutions effectively to both business and technical audiences
• Availability for travelling

Core Skills/Experience

• A degree in Computer Science, Business, or a related field - or an equivalent industry-recognized qualification
• Hands-on experience designing IT solutions, ideally within a BPO or service-focused environment
• Familiarity with structured project work, including process mapping and modeling
• A good understanding of budgeting and financial forecasting for technical projects
• Knowledge of IT architecture, software development life cycles, and enterprise platforms
• Familiarity with contact center technologies, unified communications, and data analytics tools

What's on offer

• Competitive salary
• Hybrid work model
• Growth opportunities
• Flexible schedule

Our recruitment process

• Step 1: Meet one of our recruiters to get to know you better
• Step 2: Interview with HR
• Step 3: Technical Interview
• Step 4: Interview with Manager