IT Service Manager HYBRID in Brussels Belgium (EU PASSPORT HOLDERS ONLY)
Posted 6 hours 4 minutes ago by Endeavour Recruitment
IT Service Manager HYBRID in Brussels Belgium (EU PASSPORT HOLDERS ONLY)
Service Manager/Team Leader with experience in the r automotive sector required to join a leading client.
ITIL, ITSM, ServiceNow
JOB LOCATION: Brussels Belgium (Zaventum)
On site in Zaventum
Freelance duration: 2 years
EU Citizen Mandatory
6-10 years' experience
RATE: EUR 400 - EUR 500/EUROS PER DAY
The role:
Support and maintain critical IT services for engineering work, including:
Active Directory domain management for engineering workstations
Packaging, installation, and deployment of applications and software licenses used by engineering teams
Management of technical filesystems and storage environments for engineering data
Troubleshooting and resolving user issues related to engineering tools, workstations, and environments
Lifecycle activities in the environment, such as OS upgrades and coordination of major software releases
Key Responsibilities
Team & Service Management
Organize and coordinate daily team activities, workloads, and priorities
Ensure smooth handling of incidents, service requests, and change activities via ServiceNow or similar ITSM platforms
Define, implement, and continuously improve operational processes and workflows
Analyse and enhance team processes, and establish new workflows
Maintain service continuity, ownership, and accountability for all support activities within the engineering domain
Transform the team into a high-performing support unit
Operational Excellence & Crisis Handling
Lead and coordinate technical crisis situations affecting engineering operations
Act as escalation point for complex issues and ensure timely resolution
Liaise with management, engineering leaders, security teams, and key stakeholders during high-impact events
Prepare post-mortems, drive corrective actions, and prevent recurrence of major incidents
Performance Management
Define KPIs to monitor incident resolution, request handling, backlog, Workstation availability, and service health
Track, analyze, and report performance data to ensure support quality and continuous improvement
Balance support tasks, project work, and crisis response to maintain operational readiness
Reporting & Communication
Produce factual, data-driven reports on KPIs, service performance, crises, and ongoing projects
Provide regular updates to management and stakeholders regarding operational status, risks, and achievements
Maintain clear and transparent communication channels with engineering teams and internal partners
Core Competency Skill Sets
Technical Background
Solid understanding of enterprise IT environments, especially:
Active Directory domain administration
Application packaging and deployment
Filesystem management and storage principles
Engineering Workstation environments (Windows, Linux)
Familiarity with ITSM tools such as ServiceNow
Ability to reason and report according to Business Practices
Strong data science skills, with proficiency in Excel, PowerBI, and Python
Leadership & Social Skill
Experience leading technical teams in a support or operations context
Strong prioritization skills and ability to manage workloads under pressure
Excellent problem-solving abilities and crisis-management mindset
Effective communication with technical staff, internal customers, and management stakeholders
Additional Skills
Experience in KPI design and service performance reporting
Familiarity with engineering environments (CAD, simulation tools, etc.)
Understanding of ITIL processes is an advantage