IT Service Management Lead: Strategy & Automation

Glanbia in Kilkenny is seeking a Service Management Lead to drive end-to-end governance and performance of ITSM and Service Desk, aligning with IT and business priorities.

You will lead a small team, manage partner services, oversee SLAs/OLAs, and collaborate on Change, Problem, Major Incident, and Knowledge management to raise service quality and resilience across the organisation. This hybrid role supports a flexible work approach in Kilkenny.