IT Service Event Manager

IT Service Event Manager

Position Description
At CGI, we are shaping the future of defence through secure, high-impact digital services that enhance operational effectiveness and resilience. As part of a newly established programme, you will play a pivotal role in embedding robust Event Management practices that drive service stability, performance, and innovation. Working within a collaborative and forward-thinking environment, you will help design and deliver intelligent, proactive solutions that reduce disruption and enable real-time decision-making. This is an opportunity to take ownership from the outset, influence how services evolve, and contribute to mission-critical outcomes that matter.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but will require frequent travel to the CGI office in Chippenham.

Your future duties and responsibilities
In this role, you will take ownership of Event Management processes within a complex defence environment, ensuring services are proactively monitored and optimised to maintain high availability and performance. You will work closely with operational teams to embed ITIL-aligned practices, enabling effective event detection, correlation, and response while driving continual service improvement.

You will contribute to the success of a newly launched programme by shaping workflows, enhancing tooling integration, and supporting real-time operational decisions through clear reporting frameworks. Collaborating with stakeholders, you will ensure high-priority events are managed efficiently, minimising disruption and maintaining service excellence against defined KPIs.

• Lead & enhance Event Management processes aligned to ITIL best practices

• Develop & optimise workflows to improve event detection and response

• Integrate & manage tooling for event correlation and automation

• Monitor & manage high-priority events to minimise service disruption

• Analyse & report on service performance to support decision-making

• Collaborate & influence stakeholders to drive continual improvement

Required qualifications to be successful in this role
You should bring strong experience in IT Service Management, with a particular focus on Event Management within complex, high-availability environments. A structured, analytical mindset and the ability to optimise processes and tooling are essential, alongside experience in managing critical operational events and driving service improvements.

• Proven experience in ITIL-based Event Management processes

• Strong background in complex operational IT environments

• Experience with monitoring, alerting, and event correlation tools

• Ability to optimise workflows and reduce manual intervention

• Experience managing high-priority incidents/events within KPIs

• Strong analytical and reporting skills for service improvement

• Excellent stakeholder management and communication skills

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.