IT Service Desk Specialist: First-Line Support

A leading IT solutions provider in Dublin seeks a skilled Service Desk Agent. This role involves providing first-level technical support, managing user requests, and troubleshooting various IT issues. Ideal candidates should have a Bachelor's degree in IT and proven experience in a similar role, along with certifications like B2 TEFL or higher in English. Responsibilities include responding to support requests, diagnosing issues, and collaborating with technical teams to ensure efficient operations.