IT Service Desk Manager

One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced IT Service Desk Manager to lead a team of IT professionals to ensure the seamless delivery of IT services across the business. You'll be responsible for maintaining high service standards, aligning IT with business goals, and driving continuous improvement in service quality and efficiency.

Where will I be working?

You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role 3 days per week in the office and 2 from home

Key Responsibilities

• Lead and mentor the IT service delivery team, setting clear goals and fostering a culture of excellence.
• Monitor and improve service performance metrics including incident resolution, availability, and customer satisfaction.
• Collaborate with stakeholders to align IT services with strategic business objectives.
• Maintain accurate IT asset inventories and manage their lifecycle.
• Create user-friendly documentation and knowledge base content.
• Ensure outstanding customer service through timely, empathetic, and effective support.

What We're Looking For

Essential:

• Proven leadership in IT service desk delivery with strong communication and problem-solving skills.
• Experience in incident and problem trend analysis.
• A proactive, can-do attitude.
• Full UK driving license (occasional travel to other sites will be required).

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays
• Option to buy/sell up to 5 days annual leave each holiday year
• Life Assurance Cover
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)

• Places Gym membership - we offer free membership for all our Places Gyms. Places Gyms are located in: Chesterfield, Corby, Hinckley, Preston, Sheffield & Telford

• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

If you are a recruitment agency please note we operate a PSL and do not take cold calls

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.