IT Service Desk Lead - UK, Flexible Hours & Growth

A leading technology consultancy in Greater London seeks an IT Service Desk Lead. This role is responsible for enhancing service desk operations and ensuring adherence to SLAs. The ideal candidate will have over 5 years of experience in IT support and strong analytical and problem-solving skills. Knowledge of ITIL practices and proficiency in ITSM tools like ZohoDesk are essential. The company offers a competitive remuneration package with opportunities for professional development.