IT Service Desk Administrator

An exciting opportunity has arisen for a customer focused IT Service Desk Administrator to join our IT & Systems Department.

This central role is responsible for providing an excellent first point of contact for all IT related enquiries across the College. Working within a high volume environment, you will handle incoming calls and emails, triage incidents, and deliver effective first line support to ensure a positive and efficient customer experience.

As part of a flexible and supportive team, you will play a key role in maintaining service quality, ensuring accurate ticket management, and contributing to the continuous improvement of the IT Service Desk function.

The ideal candidate will hold excellent customer service qualities and 1st class organisational skills.

This is a full time, permanent position, working 37 hours per week. This role will be based at our Watford campus (hybrid working pattern available).

The closing date for applications is Tuesday 14th April 2026.

You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be encouraged to upskill.

We have a wide range of discounts and benefits including a cycle to work scheme, free on site parking, pension, generous holiday scheme, time off at Christmas and early finishes on a Friday.

For more information, please contact Human Resources on .

WHC Group is positive about disabled people. If you need help applying for this role please contact the Human Resources department.