IT Service Delivery Manager (Remote/Flexible) at JT Global

Overview

We are looking for an IT Service Delivery Manager to join us on a permanent basis. You'll shape the IT Service Desk into a strategic force, streamlining operations, resolving issues, and aligning service delivery with ITIL best practices. It's a hands-on leadership position with real impact. You'll grow by driving continuous improvement and managing key relationships with suppliers and service providers. The role challenges you to balance compliance, audit readiness, and operational excellence, all while mentoring a team and influencing enterprise-wide resilience. You'll gain confidence, sharpen your leadership, and build a legacy of trust and innovation. It's not just a job, it's a journey of personal and professional evolution.

Responsibilities

• Shape the IT Service Desk into a strategic force, streamline operations, resolve issues, and align service delivery with ITIL best practices.
• Provide hands-on leadership, mentor a team, and influence enterprise-wide resilience.
• Drive continuous improvement and manage relationships with suppliers and service providers.
• Balance compliance, audit readiness, and operational excellence.

Qualifications

Not specified in the description.