IT Service Delivery Lead - Hybrid (Cardiff)

Posted 10 hours 29 minutes ago by ASSA ABLOY Entrance Systems AB

Permanent

Full Time

Other

South Glamorgan, Cardiff, United Kingdom

Job Description

HID Global, part of the ASSA ABLOY Group, seeks an Associate Manager of IT Service Delivery in Cardiff. You will lead a team delivering first- and second-line IT support, manage tickets, and uphold ITIL-aligned processes while collaborating with global IT Service Delivery teams.

The role emphasizes coaching, training, and performance reviews, with a focus on customer service excellence and cross-functional partnerships across the business.