IT Service Central Delivery Analyst

We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley.

This is a full time permanent role which will be office based.

The starting salary is £29,000 - £35,000 a year depending on experience.

The Role

As an IT Service Central Delivery Analyst you will be the gateway for SNG's IT services, making sure that all interactions with customers are accurately logged, prioritised, categorised and resolved or assigned efficiently.

You'll be responsible for recording, monitoring and updating our IT tickets, conducting the initial diagnosis and escalating when needed.

The role will also involve ensuring our asset database is proactively maintained including asset movement, asset verification and asset incident management as well as onboarding, tagging and the disposal of assets.

What we need from you

As an IT Service Central Delivery Analyst you will need experience of working on an IT Service Desk or a Customer Service Desk and be able to communicate with customers in person, by telephone, webchat, email or digital assistant.

You will be able to provide technical advice and support relating to Microsoft Windows operating systems, Office 365 (including Teams and SharePoint), remote access, virtual desktops and telephony.

We are looking for

• A good understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment
• Experience of troubleshooting and demonstrable problem solving techniques
• Great customer service with the ability to communicate with our colleagues, suppliers and end user community
• Excellent team working, with a focus on delivering resolutions as part of a team

What we can offer you

As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us

It's an exciting time to be part of the team as Sovereign has joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.

Job Summary

• Location: Wembley, London
• Organization: Sovereign Network Group
• Job Type: Full Time Permanent
• Salary: £29,000 - £35,000 per year depending on experience
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