IT Service Architect

Come and join the Littlefish team!

Work location: Remote, UK

Salary: Salary: Competitive, plus a lucrative commission structure

Must be eligible for SC clearance (must have lived in the UK for the past five years)

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you'll be getting up to on a day to day basis:

At Littlefish Group, we're looking for a commercially minded Service Architect who can shape, influence and win complex managed service opportunities.

This is a role for someone who thrives at the intersection of technology, customer engagement and business growth. You'll work alongside our Operational, Commercial, Business Development, and Account Management teams to understand customer challenges, design compelling service-led solutions and play a pivotal role in securing new business and maintaining strategic customer relationships.

You'll be trusted to engage with stakeholders from operational teams through to executive leadership, helping organisations transform the way their IT services are delivered while creating long-term value for both the customer and Littlefish Group. Based on the attached job description, the role focuses on designing and gaining acceptance for managed and outsourced service solutions that drive recurring revenue growth and customer transformation.

Developing and shaping managed service opportunities with both new and existing customers.

Working closely with Business Development and Account Management teams to support sales strategy and customer engagement.

Leading service design activities for complex managed and outsourced service solutions.

Building trusted relationships with customer stakeholders, including executive-level decision makers.

Creating compelling service propositions that align to customer objectives, challenges and desired outcomes.

Producing high-quality tender responses, proposals, RFI, PQQ, ITT and RFP submissions.

Presenting solutions confidently and credibly to customers, demonstrating the value and competitive advantage Littlefish can bring.

Collaborating with technical teams, consultants and architects to ensure solutions are deliverable, scalable and commercially viable.

Taking ownership of service solution design throughout the sales life cycle.

To succeed in this role, you'll bring:

This is a genuinely influential position where your expertise will directly shape customer outcomes, major bids and business growth.

You'll have the opportunity to work on complex service transformation opportunities, engage with senior decision-makers, influence strategic technology direction and play a key role in helping organisations modernise their IT operations through innovative managed services.

We're looking for someone who combines strong commercial awareness with deep managed services expertise.

Significant experience in a Service Architect, Service Design or Services Pre-Sales role.

A track record of helping secure and grow managed service opportunities.

Experience working within an MSP, systems integrator or IT services environment.

Strong understanding of End User Services and modern managed service delivery models.

Exceptional customer-facing, workshop facilitation and presentation skills.

Experience building relationships within large enterprise and public sector organisations.

The ability to influence senior stakeholders and executive decision makers.

Excellent written communication skills, particularly around proposals, bid responses and customer-facing documentation.

Experience developing service transformation strategies and helping customers achieve operational improvements through managed services.

What can we offer you?

Referral bonus scheme of £1000 when you successfully refer a friend.

Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.

Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare

Casual dress policy

Company Pension Scheme

Company social events

25 days annual leave plus public/bank holidays

Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).