IT Operations Analyst

IT Operations Analyst

Location: Watford - ONSITE

Full-time Permanent 37.5 hours/week (Monday to Friday)

Department: Information Technology

Join one of the UK's leading engineering and infrastructure companies and play a key role in supporting and evolving our hybrid IT estate.

We're seeking a skilled and proactive IT Operations Analyst to join our dynamic IT team. This is an exciting opportunity for someone who thrives in a technical, fast-paced environment and enjoys working across both on-premises and cloud-based infrastructure to ensure high service availability, security, and operational efficiency.

What you'll be doing:

• Provide hands-on support and monitoring for a mix of on-prem and cloud-hosted systems across 300 UK locations.
• Maintain and enhance core IT infrastructure including Windows Server, Active Directory, networking, and cloud services.
• Support day-to-day operations of Azure IaaS/PaaS, Microsoft 365, Exchange Online, and related platforms.
• Administer and improve endpoint management via Intune, SCCM, and Autopilot.
• Ensure security compliance through MFA, Microsoft Defender, and proactive vulnerability management.
• Collaborate with internal support teams and third-party vendors to drive service improvements and resolve escalated issues.
• Document procedures, assist with audits, and contribute to change and release processes.
• Mentor junior team members and contribute to knowledge sharing across the IT function.

What we're looking for:

• Proven experience in an IT operations, support or infrastructure role (ideally in a multi-site, enterprise environment).
• Strong working knowledge of Microsoft Azure (IaaS, PaaS), Entra ID (Azure AD), and Microsoft 365 services.
• Experience managing Windows Server environments, Active Directory, GPOs, Hyper-V, and networking (DNS, DHCP, VPN, firewalls).
• Skilled in endpoint and device management tools such as Intune, SCCM, and Jamf (for macOS).
• Scripting and automation ability (e.g., PowerShell).
• Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira.
• Security awareness and experience with IAM, MFA, and endpoint protection solutions.
• Excellent communication skills and a collaborative, problem-solving mindset.

Desirable:

• Certification or current study towards Microsoft Azure Administrator (AZ-104) or similar.
• Familiarity with Okta, Google Workspace, or other identity platforms.
• Previous experience in engineering, construction, legal or corporate environments is a plus.