IT Mobile Device Support Technician (Contract) - 460244

Posted 2 days ago by Experis IT

£25.15 Hourly
Contract
Not Specified
Other
Wiltshire, Corsham, United Kingdom, SN130
Job Description

IT Mobile Device Support Technician (Contract)

Location: Corsham, SN13
Clearance: Government SC Clearance Required
Start Date: ASAP
End Date: 20 March 2026
Schedule: Monday-Friday, 09:30-18:00
Contract Type: Consultant (IR35 In Scope)
Pay Rate: £25.15 per hour

About the Role

We are seeking an experienced IT Mobile Device Support Technician to join a secure, high-profile environment, providing hands-on support for Apple and Android devices across multiple hardware configurations within a corporate setting.

Key Responsibilities

  • Service Ticket Management: Respond promptly to tickets in your regional queue, updating progress after each visit.
  • User Support: Contact users to diagnose and resolve mobile device issues, including:
    • Enrolling/de-enrolling devices in Microsoft Intune
    • New device setup and configuration
    • Password resets and security assistance
    • Troubleshooting application-related issues
  • Process Compliance: Follow departmental procedures and ensure all tickets are managed and updated accurately.
  • Relationship Building: Maintain professional communication with customers and third-party contacts.
  • Team Collaboration: Attend daily calls and team meetings, flagging issues and suggesting process improvements.

What We're Looking For

  • Previous experience supporting Apple iOS and Android devices in a corporate environment.
  • Strong troubleshooting skills and familiarity with Intune device management.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • SC Clearance is mandatory for this role.

Additional Details

  • Driving Required: Yes (for business purposes)
  • Holiday Entitlement: 31 days (pro-rata)
  • IR35 Status: In Scope
  • Pay Rate: £25.15 per hour

Why Join Us?

This is a unique opportunity to work on a critical project, gain exposure to secure environments, and collaborate with a leading IT services provider. If you thrive in a fast-paced, customer-focused role and have the technical expertise to support mobile devices, we'd love to hear from you.

Apply Now to be part of a team that keeps essential services running smoothly.