IT Manager - Retail IT Systems - Hands-on
Posted 2 days 1 hour ago by Stelfox Limited
Stelfox is supporting a Retail provider who operate multiple store locations across Ireland, offering 000's of products across various brands in clothing, jewellery, assessories plus more.
We are looking to hire an IT Manager who can own, operate and improve the end-to-end IT environment across stores, office, warehouse and eCommerce avenues, which includes leading day-to-day IT operations (incidents / escalations, vendor/supplier relationships and the application stack that ensures secure and stable services for the company and its staff and customers.
Key areas of responsibilities will include:- IT Operations & support
- Network, security & infrastructure (VPNs, firewalls, WAN/LAN links, network issues, Backup & disaster recovery).
- Application & Data (own the Microsoft Business central environment and general Microsoft application environment)
- Vendor & Supplier management - act as a point of contact for MSP's, POS vendors, ISP and other partners that provide services & third-party support to the company.
- Compliance & Risk - ensure GDPR compliance and oversee PCI-DSS controls for POS/payments
- Projects & Continuous improvement - for store openings/refreshes (network, POS, hardware)
- 7+ years in IT operations with 3+ years leading or acting as the senior point of escalation in a retail or multi-site environment.
- Strong hands-on experience with firewalls/VPNs, switching/WiFi, Windows endpoints/servers, Azure AD/M365.
- Practical admin experience with Microsoft Business Central, Power BI, and Shopify (plus common retail POS platforms).
- Proven track record managing MSPs/vendors and delivering upgrades/rollouts across many locations.
- Solid grasp of backup/DR, security hardening, and compliance (GDPR, PCI?DSS).
- Excellent communication with non?technical stakeholders; calm under pressure during incidents.
- Microsoft certifications (Azure/365/Business Central/Power Platform).
- Network/security certs (e.g., CCNA/CCNP, Fortinet NSE, CompTIA Security+).
- ITIL Foundation; project management exposure (Agile/Prince2).
- Ownership mindset; proactive and pragmatic problem-solver.
- Service-oriented with a focus on store operations uptime and eCommerce conversion.
- Comfortable rolling up sleeves while setting standards and guiding partners.
- Working week - 4 days onsite/office, 1 day remote from home
- Office location - Dublin West
- This is a hands-on IT Manager role, meaning you will wear many hats and switch from technical work across IT infrastructure to resolve critical issues, to leading IT project implementation or engaging with vendors/MSPs etc.
Please note: We have a number of similar positions currently, and in the future, which we would like to discuss with you should you indicate your interest in this role. When we receive your application for this role, we will contact you to advise you of our process for other similar positions. Stelfox is fully compliant with GDPR regulations and you can read more in our privacy policy here: Your shared data will not be disclosed or transferred to a third party data controller or data processor located outside the EEA unless we have obtained your express consent. We look forward to working with you.