IT Field Engineer
Posted 2 days 6 hours ago by Nextech
IT Field EngineerLocation: Abingdon, Oxfordshire (with travel to client sites)
Salary: £30,000 - £45,000 DOE Job Type: Full-time, PermanentAbout Our ClientWe are recruiting on behalf of our client, a market-leading Managed Service Provider (MSP) based in Abingdon, Oxfordshire, delivering exceptional IT support and project services to a diverse portfolio of customers. As they continue to grow, our client is looking for an IT Field Engineer to join their team, providing hands-on technical support and helping deliver network and infrastructure projects across their customer base.
The RoleAs an IT Field Engineer, you'll split your time between on-site customer visits and remote support, with a strong focus on network installations and infrastructure projects. This is a hands-on, varied role suited to someone who enjoys being out on the road, working directly with customers, and getting stuck into technical projects as well as day-to-day support.
Key Responsibilities Provide on-site and remote technical support to a portfolio of our client's customers Travel to customer sites to install, configure, and maintain network equipment including routers, switches, and firewalls (primarily Cisco and Fortinet) Support the delivery of network infrastructure projects, focusing on on-site installation, configuration, and handover Install, configure, and maintain physical and virtual servers Provide support across Microsoft 365 and Azure environments Deploy and manage Hyper-V virtual environments Diagnose and resolve hardware, software, and network issues in a timely and professional manner Maintain accurate documentation of customer environments, installations, and support tickets Liaise directly with customers to ensure a high standard of service and communication Work closely with the wider service desk and project teams to ensure smooth project delivery and support handovers
What Our Client Is Looking For Some experience in an IT support or field engineer role; MSP experience is highly desirable but not essential A working knowledge of networking technologies, ideally with some exposure to Cisco and/or Fortinet routers, switches, and firewalls Familiarity with Windows Server, Microsoft 365, Azure, and Hyper-V Good troubleshooting skills across networks, servers, and end-user devices, with a willingness to learn and develop further Excellent communication skills, with the confidence to represent the company professionally on customer sites A proactive, "can-do" attitude and willingness to travel to various customer locations Well organised, with strong time management skills to balance support tickets and project work Full UK driving licence required
Benefits Salary £30,000 - £45,000, dependent on experience Company car or pool car provided for travel requirements Profit share scheme eligibility Company pension scheme Private healthcare Flexible working schedule Regular company events Ongoing training and support toward relevant certifications Friendly, supportive team environment
If you're a hands-on IT professional looking to join a growing, market-leading MSP with genuine project variety, apply now to find out more.