IT Field Engineer

A permanent opportunity has become available for an IT Support Engineer to join our client, who works in the software insurance markets. This is a Field Based role that includes a car allowance and fuel card.

Key skills required for this role Important

We're on a mission to connect the insurance industry through market-leading technology, and our people are at the heart of this journey. We foster a workplace where inclusivity, diversity, equity, and collaboration are the foundation of everything we do.

Whether you're based in the office, hybrid, or remote, you'll be part of a supportive team where your voice matters and your work makes a real impact. We want everyone here to feel proud of what we're building together and to enjoy the journey along the way.

This role is field-based in the North of the UK or Scotland. It offers a £400 gross monthly car allowance and a fuel card for business travel only. The successful candidate may need to travel to various locations, including Leeds, Manchester, Bradford, Halifax, York, and Edinburgh. A full UK driving licence is required.

About the Role

We're seeking a Technical Consultant to join our Delivery and Support team. You will provide expert consultancy, technical delivery, and ongoing support for our software and infrastructure solutions. From pre-sales to implementation and beyond, you'll ensure our customers maximize the value of our technology.

Key Responsibilities

• Provide technical consultancy for customer projects, including infrastructure design and solution delivery.
• Support pre-sales activities with detailed technical input and advice.
• Perform system installations, upgrades, and maintenance-both remotely and on customer sites.
• Assist in resolving escalated support tickets and identify ways to improve operational efficiency.
• Plan and implement installations, upgrades, and migrations.
• Produce high-quality documentation for internal and customer use.
• Deliver projects on time, maintaining regular communication with customers.
• Evaluate and test new technologies, including Azure-based solutions.

What We're Looking For

Qualifications:

• GCSE English and Maths (or equivalent) at grade C or above
• Degree in a relevant subject (preferred)
• Microsoft Certified (Associate/Professional), MCSA, Linux LPIC-1 (advantageous)

Experience:

• Background in field-based or customer-facing support roles
• Experience supporting medium to large enterprise environments
• Familiarity with ITIL-aligned environments
• Ability to manage multiple priorities and meet tight deadlines

Technical Skills:

• Linux OS knowledge
• Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls, Routing
• Active Directory, Exchange, SQL Server

Note

This job posting is active and accepting applications.