IT Desktop Support Technician

Manage and participate in the support of IT systems, projects, and staff across the organization. A detailed knowledge of systems and infrastructure is required to diagnose complex integrated service issues.

Provide specialist knowledge and guidance on technical aspects of systems and services, acting as a local expert and reference point.

Responsibilities include: assisting in the delivery of IT support for hardware, software, and peripheral equipment; resolving IT support calls efficiently; performing installations, configurations, relocations, and decommissioning of hardware and software; fault-finding and problem rectification; tracking support call progress; escalating issues appropriately; and promoting good practices in hardware, software, and IT security.

DUTIES AND RESPONSIBILITIES

Ensure all IT services support organizational delivery, efficiency, and reliability.

Ensure hardware and software meet standards, are compatible, and facilitate smooth transitions between platforms.

Enhance the profile of IT services by providing effective and responsive support.

Identify resolution methods for reported problems, allocate resources, and ensure user satisfaction.

Analyze service deficiencies and implement corrective measures.

Refer complex issues to specialists and ensure prompt responses.

Provide technical advice on desktop hardware, software, and consumables.

Support hardware, software, and peripherals used within the organization.

Resolve support calls promptly and efficiently.

Complete installations, configurations, relocations, and decommissioning appropriately.

Fault-find and rectify problems effectively.

Track support call progress and escalate issues timely.

Promote good practices in hardware, software, and IT security.

Provide onsite and remote technical support and network administration throughout incident lifecycles.

Collaborate closely with IT teams and the wider organization.

Deliver high-quality, client-focused services to users.

Advise on IT support aspects of new systems, ensuring ease of support post-installation.

Maintain system documentation and consult managers for updates.

Liaise with users and departments on IT issues.

Ensure system operations adhere to schedules and coordinate with users and suppliers for issue resolution.

Assist with new system implementations and participate in IT projects.

Advise users on system security in line with policies.

Provide cross-team desktop support to healthcare and community-based teams.

Perform additional duties as assigned by the IT Support Team Leader.

If you possess the required skills, apply now!