IT Business Partner - Commercial

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Knight Frank is looking to hire an IT Business Partner - B2B to join their Head Office in Baker Street. About the Role: We are seeking a highly talented, motivated and experienced IT Business Partner to support us on the evolution of our IT Transformation and creation of a business partnering capability.This is a critical role within the Group IT department, responsible for partnering with our B2B division to ensure IT enables the delivery of their strategic outcomes and goals. The role acts as the strategic link between the business and the wider IT function, ensuring our B2B divisional strategy is understood across IT. This role ensures technology solutions are aligned with business objectives and acts as the subject matter expert in IT for B2BThis role is a senior leadership position with overall responsibility for the delivery of IT change into our B2B business, translating business needs into clear technology requirements, shaping the IT roadmap. The role provides product management across all B2B products and services, working with the IT Operations team to ensure the technologies meet the business' expectation.This is a new position within the newly created IT Business Partnering team, with initial focus on defining and embedding a business partnering model and understanding both our current B2B technologies, initiatives and resourcing but also partnering to define a strategic IT roadmap with supporting investment to build new and enhance existing capabilities. Responsibilities: Business Partnering - Establish and embed a new business partnering model that builds a deep understanding of business' strategy and priorities. Develop trusted, outcome focused relationships with senior stakeholders, ensuring technology and business decisions are aligned to strategic goals. Actively identify opportunities to deliver measurable value, shape demand, and support the business in achieving its desired outcomes. Technology Solutions - Proactively partner with the business to identify, shape, and align technology solutions to strategic and operational outcomes. Translate business needs into high value technology capabilities, enhancing existing solutions and introducing new ones, where require. Product Management - Lead the end-to-end product management of our existing B2B products and services, developing a deep understanding of their value, performance, and customer impact. Drive product optimisation, including rationalisation or consolidation where appropriate, and identify opportunities to extract greater commercial and operational value from the current portfolio. Ensure product decisions are grounded in customer needs, business priorities, and clear commercial outcomes. IT Change Management - Support the creation of investment briefs and business cases, translating business outcomes into technology enabled initiatives, balancing value, risk and resource constraints. Oversee the delivery of technology projects and products for our B2B business. Financial & Investment Management - Ensure total cost of IT delivery and operational service is known for our B2B business. Own the IT budget for B2B IT, ensuring the cost of delivery is optimised, identifying cost saving or avoidance opportunities where applicable ensure these are managed, tracked and reported. Continuous Improvement - Review and where applicable, improve, technology enabled business pro-cesses, automate workflows and improve data quality. Champion innovation and emerging technologies and use data and insights to measure performance and continuously improve the delivery of IT. Team Management and Development - Whether in a matrix management or direct line management structure, continuously develop the business partnering team, providing leadership and mentoring. Vendor Management - Working with the IT Operations team, build, manage and maintain strategic vendor relationships and ensuring vendor product and service roadmaps are understood and continue to sup-port business capability and where applicable, offer potential opportunities. Understanding the Organisation - Knight Frank is complex, and changes frequently. Ability to understand the organisational structure, business strategy/requirements and key programmes and share this knowledge with the wider IT team, acting as SME for the B2B business. Commercial and Contractual Management - Have a deep understanding of the commercial and contractual aspects of vendor contracts that provide IT products and services to our B2B business. Understanding the scope and boundaries of a contract and maximising the value for Knight Frank. Risk Management - Support the adherence to the IT risk management framework and approach to man-aging risks & issues for IT and ensure that mitigation plans are clearly articulated to the appropriate entity . ITSC & BCP - Working with IT Operations ensure the criticality of products and services for our B2B business are understood and IT Continuity plans exist for all critical and high-priority services, ensuring that they are tested and improved. Key Experience Required: Minimum of 5 years of experience in a similar IT Business Partnering role within experience of senior stakeholder engagement. Experience in working within a similar B2B property business. Proven track record in creating outcome-based business roadmaps, creation of strategic business cases and the delivery of IT Projects, Products and initiatives. Experience of Product Management ensuring existing and new products deliver value to our business and customers. Experience of application and product portfolio management and consolidation. Experience of vendor analysis, strategic management and vendor rationalisation. Experience in people management, both direct and matrix within a team orientated, collaborative environment, with strong interpersonal and leadership skills. Experience of working within a matrix-management organization structure.