IT Business Analyst

Your new company
We are partnering with a public sector and values-led organisation committed to delivering excellent services for customers, colleagues and business partners. As part of their Business Improvement and Change team, they are seeking a highly capable Business Analyst to support the delivery of transformational change across the organisation on a permanent basis.

Your new role
As a Business Analyst, you will play a pivotal role in shaping and improving end-to-end processes, driving business improvement initiatives, and supporting technology and organisational change. You will apply structured business analysis and continuous improvement methodologies to ensure solutions deliver maximum value.

Key responsibilities include:

• Leading and delivering a portfolio of business analysis and improvement activities across projects and BAU.
• Partnering with stakeholders to define clear problem statements and determine the most effective analytical approach.
• Completing process redesign activities, including documentation of 'as is' and 'to be' processes, and contributing to the design of E2E solutions.
• Supporting requirements gathering, user story creation and capturing both "happy" and "unhappy" process paths.
• Facilitating cross-functional workshops and discussions to elicit insights and define business needs.
• Producing high-quality reports, recommendations and feedback for senior stakeholders.
• Supporting UAT and embedding lessons learned to continuously improve ways of working.

What you'll need to succeed

• Strong business analysis, problem-solving and analytical skills.
• Ability to interpret complex data, build insights and support decision making.
• Strong understanding of KPIs, ROI and commercial value.
• Excellent communication skills, with an ability to engage technical and non-technical audiences.
• Practical experience with business improvement tools and methodologies such as: Lean Six Sigma/PRINCE2/ITIL
• Data analysis tools (Excel, Qlik, Tableau)
• Demonstrable business analyst experience in a regulated environment.
• Proven experience in E2E process mapping and supporting technical and non-technical change.
• Ability to work collaboratively, challenge constructively and manage multiple priorities.

What you'll get in return

• Opportunity to shape impactful business transformation across a values-driven organisation.
• A collaborative culture that supports continuous learning and development.
• Hybrid working
• Salary of £43,323 per annum
• Competitive benefits package including excellent holidays/pension and work-life balance

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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