IT Account Manager

Come and join the Littlefish team!

Work location: Nottingham OR Sheffield (Hybrid: 2 office days, client visits encouraged)

Salary: Up to: £60,000 + Commission

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you'll be getting up to on a day to day basis:

Littlefish is looking for an experienced Account Manager with a strong background in the IT Managed Services/MSP sector to manage and grow a portfolio of customers.

We need someone who understands the world our customers operate in and is comfortable having commercial conversations around managed IT services, service desk, cloud, infrastructure, cyber security and digital services. You'll understand the dynamics of long-term managed service contracts and know how to balance customer satisfaction, retention and commercial growth.

You'll take ownership of the overall customer relationship, building credibility with senior stakeholders, protecting existing contracted revenue and identifying opportunities to expand our revenues through renewals, upsell, cross-sell and additional services that add value to our customers.

This is a commercially focused role. You'll need to understand your customers' businesses, technology priorities and challenges, then connect those needs with the wider capabilities available across Littlefish Group.

What you'll be doing

Taking commercial ownership of a portfolio of managed service customers
Building trusted relationships with senior and executive-level customer stakeholders
Developing strategic account plans focused on retention, growth and long-term customer value
Identifying and converting upsell, cross-sell and incremental revenue opportunities
Protecting recurring revenue and leading contract renewal conversations
Understanding customers' technology strategies and identifying where our wider services can add value
Working across Littlefish Group to develop solutions and propositions that respond to customer needs
Coordinating internal teams to develop compelling commercial proposals and additional project opportunities
Managing customer escalations while maintaining strong commercial relationships
Creating new opportunities through portfolio mapping and strategic customer conversations
Producing accurate monthly revenue forecasts and customer reporting
Forecasting Managed Services, Consultancy and Product revenue
Bringing customer and market insight back into the business to support the development of our services

We need a candidate with:

We're specifically looking for someone who already understands the IT Managed Services market. You may currently be working for an MSP, IT services provider or within a closely related technology services business, managing and growing established customer accounts.

You'll understand how managed service relationships work, including multi-year contracts, recurring revenue, renewals, service performance and identifying opportunities to broaden the services a customer buys.

You'll also bring:

Strong experience in IT Managed Services/MSP account management
A proven track record of growing revenue within existing customer accounts
Experience securing incremental revenue, upsell/cross-sell opportunities and contract renewals
A good understanding of the wider technology services landscape, ideally including areas such as cloud, infrastructure, cyber security and digital services
Experience building strong corporate and/or public-sector customer relationships
Confidence working with senior and executive-level stakeholders
Strong commercial and financial acumen
Excellent influencing, negotiation and presentation skills
Experience producing accurate financial reports and revenue forecasts
An understanding of IT operations and ITIL-led managed service environments
The ability to balance customer satisfaction and retention with clear commercial objectives
Strong organisational skills and the ability to manage competing priorities
Experience using CRM systems to manage opportunities, account activity and forecasting

What can we offer you?

Referral bonus scheme of £1000 when you successfully refer a friend.
Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
Casual dress policy
Company Pension Scheme
Company social events
25 days annual leave plus public/bank holidays
Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).