IT 2nd Line Support Engineer

Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the 'most inspiring specialty (re)insurance group in the world'.

At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation, and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.

We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop.

Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.

Role Summary

The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support for Aventum Group and all associated entities.

We are looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded.

This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs.

Role Responsibilities

• Maintain a 99% SLA.
• Ensure the Joiners, Changers, and Leaver's processes are followed correctly.
• End-user support regarding IT applications.
• Administration of cloud-based applications - Microsoft 365.
• Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners).
• Running scheduled IT processes, i.e., system backups.
• Maintaining hardware stock levels and keeping IT areas tidy (stock cupboard & IT room & desks).
• Ensuring that all IT hardware/equipment is operational each morning in our London office.
• Assist IT Services Team Leader with:

• IT projects
• Domain management
• Application management
• Hardware Management

Role Requirements

• Experience in the Insurance sector
• Experience with Policy Admin Systems
• Proficiency with Microsoft 365 applications
• IT qualifications are advantageous

Skills & Abilities

• Good knowledge of Microsoft 365 applications
• Good knowledge of IT collaboration tools, e.g., Teams
• Experience working in a service environment under pressure
• Team player
• Flexible with working hours and tasks
• Willingness to travel to support/visit remote sites
• Good time management
• Proactive and responsive

Management Duties

None

We are an equal opportunity employer and proud that 93% of our employees feel they can be themselves at work. We aim to hire the industry's finest people because the best drive the best outcomes. We challenge the status quo to find better ways to do things. Because together, we're limitless.

We value diversity and foster an inclusive culture. We understand the need for flexibility, so we offer a hybrid work model. Please inform us if you require reasonable adjustments during the recruitment process.

FCA Conduct Rules

Under the Senior Managers and Certification Regime, the FCA and Aventum expect that:

1. You must act with integrity.
2. You must act with due skill, care, and diligence.

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