iPlayer Operations Lead

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View more categories View less categories Sector: Operations and Facilities Management Role: Manager Contract Type: Permanent Hours: Full Time

Package Description

Job Reference: 23108
Band: E
Salary: Up to £76,367 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: Permanent
Location: Office Base is London

This role will be mapped internally to 'Editorial Executive'

We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Benefits

• Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme, and discounted dental, health care, gym, and much more.

If you need to discuss adjustments or access requirements for the interview process, please contact . For any general queries, contact .

Job Introduction

BBC iPlayer is seeking an outstanding operations lead to drive the development of optimal business processes. Reporting to the Head of iPlayer Operations, the role will focus on ensuring that iPlayer teams are planning, collaborating, and sharing information using optimal processes, data, and systems.

Main Responsibilities

• Support the General Manager, BBC iPlayer, Head of Service Operations, and other stakeholders in defining the optimal iPlayer operating and governance model, considering industry best practice and specific BBC needs.
• Define the process for annual business planning, cross-departmental planning, prioritization, and information sharing.
• Take responsibility for defining detailed processes, information sharing, reporting protocols, meeting structures, and cadences needed to implement an improved operational model across all iPlayer teams.
• Collaborate across teams to define target setting processes for growth initiatives and optimize performance tracking.
• Define team requirements for data dashboards to support business decisions and work with data and audience teams to deliver and maintain them.
• Support planning, delivery, and performance tracking of special projects like Live Events and Christmas.
• Ensure processes are in place for information sharing, planning, and collaboration with stakeholders such as News and Sports, including planning meetings and ensuring outcomes are implemented.
• Work with the GM to plan iPlayer Quarterly Business Reviews.
• Define a strategic project tracking system for the iPlayer Leadership Team to stay informed and contribute to key projects and strategies.
• Support the Head of Ops in defining business processes to improve efficiency, including asset sourcing, sharing, reversioning, and exploring AI opportunities.
• Lead internal technical training and liaise between Editorial and Growth teams to ensure awareness of system developments and processes.

Are you the right candidate?

The successful candidate will demonstrate:

• A strong background in defining operational processes to support effective business practices.
• Strong problem-solving skills and the ability to harness complex information to develop new processes.
• A successful track record of collaborative work across complex organizations and driving decision-making.
• Experience working with technical, creative, and business teams, ideally within a streaming business.
• Excellent communication skills for conveying complex information clearly.
• Strong multi-tasking abilities for managing multiple projects.
• Leadership, collaboration, and relationship-building skills for aligning teams and achieving cohesion.

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the organization and prioritizes their applications. We value how we do our work, emphasizing our values and behaviors. We embrace diversity and are committed to equality of opportunity, welcoming applications from all backgrounds and offering flexible working options where operationally feasible.

Learn more about our Diversity and Inclusion .