Investigations Manager, Special Investigations Squad

Investigations Manager, Special Investigations Squad

Cardiff, London or Remote (UK)

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo ️

We're looking for an Investigation Manager to join Monzo's Financial Crime Operations (Ops) Special Investigations team.

You will manage approximately 4 investigators focused on investigating insiders.

As an Investigation Manager, you will be responsible for managing the personal and professional development of your team members, providing technical coaching on investigations, driving exceptional individual and collective performance, guiding individuals through hard times and celebrating their successes.

You'll hold regular meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their roles. You'll also be responsible for aggregating the feedback that your team provides in these meetings and feeding up to Fraud Risk, to ensure we continue to improve on our processes and protect Monzo.

• Making sure investigations are conducted fairly and properly.
• Managing risks and making sure correct and consistent outcomes are being reached.
• Managing the personal & professional development of approximately 4 Senior Fraud Investigators.
• Fostering an empathetic, high-performance culture in the team.
• Providing technical coaching, feedback, and advice relating to insider investigations.
• Analysing and driving improvement in team performance, and reporting relevant insights.
• Monitoring and maintaining service level adherence on the work completed by the team.
• Aggregating feedback from the team, and ensuring it's passed on to inform business change.
• Communicating and embedding change within the team.
• Working collaboratively with the People and Security team to make sure the right decisions are made.
• Contributing to a strong control environment by minimising breaches and risk events.
• Supporting the team in building out our processes and guidance to ensure continuous improvement and clarity in our operations
• You have deep management experience leading teams of people within a workplace or criminal investigation environment
• You are experienced in current and emerging financial crime and fraud trends and typologies.
• You have experience of working with Law Enforcement agencies and third party suppliers.
• You have technical knowledge of insider fraud investigations.
• You have experience accurately interpreting and representing Specialist management information.
• You have experience building processes and guidance for a specialist team

What's in it for you

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

The application journey has 3 key steps

• Some initial application questions (please take your time, we read these carefully!)
• A short video call with a member of the hiring team
• 2 remote interviews, each lasting approximately 1 hour with Senior Fraud Managers and our Senior Insider Risk Analyst

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.You'll hear from us throughout the application process, but if you've got any questions, please reach out to . You can also use this email address to let us know if there's anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

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