International Planning & Forecast Technician (replacement contract)

We are looking for an International Planning & Forecast Technician in our Madrid office!

About The Role

The Global Competence Center (GCC) is a multilingual operations platform serving international contracts of Europ Assistance from one single point.

You will join the GCC Planning & Support service in Madrid reporting to the Head

of Projects & Quality and Process Control.

Your main missions will be:

• Determine the correct estimation of the needed FTE for each market.
• Guarantee the elaboration and delivery of the planning on time, in accordance with the procedures and agreements in place.
• Analyze the product planning, inform their hierarchy of the quality of coverage of needs /consistency in relation to resources, and alert them as soon as necessary.
• Provide support to operational services for all matters relating to planning or its update (corporate agreement, planning tool, holidays, .)
• Supervise the planning update before the beginning of month M, in close collaboration with the operational management
• Ensure the quality of the schedules in real time, as part of the review meeting with the management of each platform and produce a report of the meetings and alert his or her manager when necessary.
• Guarantee comprehensive update and change related to workforce planning for which you are responsible for planning
• Prepare the documents for staff monitoring meetings with operational, and HR. You create the report and follow up on actions.

️ Your profile

• Bachelor's degree in IT, Business School or Engineering School

• 5 years' experience in a similar position and/or experience in contact centers, operational monitoring, planning manager.

• Knowledge of planning tools, as well as the organization of working time and regulatory texts is a real plus.

• Good level in English language (oral and written)

• Knowledge of the insurance or travel assistance sector is not mandatory but is a plus.

What we provide

• Starting date: ASAP.
• Work in an international environment. Office based in Madrid
• Full-time, replacement contract.
• Competitive salary based on your experience.
• Ticket restaurant.
• Hybrid model.
• Access to Training Platform.
• Employee and family discounts club

Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.

Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo.

En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.

Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible.

You live, we CARE.