Internal Communications Business Partner

Internal Communications Business Partner

Department: Operations

Employment Type: Permanent

Location: Remote

Description WHO WE ARE

Sumer is a values-led, purpose-driven business on an exciting growth journey. We believe that when our people thrive, our business thrives. If you're energised by working in a fast-moving environment where what you do really matters, you'll feel right at home here.

THE OPPORTUNITY

As our Internal Communications Business Partner you will be at the heart of how Sumer connects, inspires and informs its people. This is a newly created, high-impact role that sits within Group Hub Support and works closely with the key operational functions - Finance, Technology, Operations, Commercial and People and Culture.

You will be a trusted partner and strategic adviser, helping leaders communicate with clarity, consistency and heart. You'll shape the narratives that bring our strategy to life, champion our culture and values at every touchpoint, and make sure every Sumer colleague - wherever they work is a business champion.

Key Responsibilities Strategic Partnering

• Build deep, trusted relationships with senior leaders across key ops functions, acting as their dedicated comms adviser
• Translate business strategy and organisational change into compelling, people-centred narratives that land clearly at every level
• Provide proactive counsel on communication approach, timing, tone and methods
• Act as an early-warning system: spot communication gaps or risks and address them before they become issues.

Content & Campaigns

• Lead the creation of high-quality internal content - all-hands communications, leadership messaging, Partner briefs, intranet articles, videos and more
• Design and deliver integrated internal communications campaigns that drive engagement, reinforce culture and support key business moments
• Bring our values and purpose to life through stories that celebrate our people, our impact and our progress

Channels & Infrastructure

• Own and develop our internal communications channels, ensuring they are relevant, well-used and continuously improving
• Champion digital-first communication approaches while ensuring no colleague is left behind
• Manage the internal comms calendar, coordinating across functions.

Culture & Engagement

• Partner with the People team to embed our values across key moments in the colleague journey
• Support leadership visibility programmes, helping our senior team show up authentically and consistently
• Use insight and feedback - pulse surveys, listening sessions, engagement data - to inform comms strategy and measure impact.

Change & Transformation

• Lead communications for organisational change, transformation programmes and significant business announcements
• Support leaders in managing sensitive or complex communications with empathy, care and precision
• Develop playbooks and toolkits that help managers communicate effectively with their own teams.

Skills, Knowledge & Expertise Essential

• Proven internal comms experience in a fast-paced or growth environment
• Outstanding writing and storytelling ability makes complex things clear and compelling
• Track record of partnering with senior stakeholders and influencing without authority
• Deep understanding of employee engagement and how to build culture through communication
• Comfortable leading change communications with empathy and precision
• Highly organised, self-directed and able to manage multiple priorities with ease
• A genuine passion for people and purpose - this isn't just a job to you
• AI curious with a keen interest in supporting AI enablement across our comms function - you see both the opportunity and the responsibility

Desirable

• Experience in a scale up or high growth business environment
• Familiarity with comms in operations-heavy or multi site organisations
• Proficiency with digital comms tools (intranets, video platforms, engagement tools)
• Experience designing and measuring communications campaigns
• Background working alongside People/HR functions on culture and engagement

@ Sumer

At Sumer, we know everyone's journey is different. That's why we're committed to fairness, removing barriers, and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.

Our values represent what matters most to us and guide how we work every day:

• We Shine Together
• We Do the Right Thing
• We Make It Count

We know diverse teams make us stronger. That's why we're creating an inclusive workplace where everyone belongs and differences are valued and celebrated.