Interim Head of Community

9 Month Fixed Term Contract

Salary not provided

+ Company bonus

Role Who you are

• Extensive experience in B2B community management, leveraging platforms such as Khoros, Higher Logic, Insided, or similar tools
• Demonstrated success in scaling a community from early-stage growth to a mature, global program
• Experience supporting enterprise-level developer, data, analytics, or other highly technical user communities, while also engaging non-technical audiences
• Strong understanding of community user experience (UX), information architecture and taxonomy, SEO, and content discoverability best practices
• Customer-centric mindset with a clear focus on driving meaningful customer experience and measurable outcomes
• Confident in articulating and shaping community strategy around technical product concepts, including APIs, data models, and advanced analytics workflows
• Proven ability to manage senior stakeholders and collaborate effectively across cross-functional teams
• Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you

Desirable

• Experience designing reference operating models or governance frameworks
• Experience building or scaling customer advocacy programs
• Broader Customer Experience (CX) expertise, such as connecting community insights to CX strategy, Voice of the Customer (VoC) initiatives, or service design
• Hands-on experience with HTML, CSS, or JavaScript for community UI customisation

What the job involves

• The Head of Community will have end-to-end ownership of the strategy, design, and execution of Quantexa's global technical customer community, with a primary focus on developers, data practitioners, and technical end users
• This is a senior, hands on leadership role responsible for shaping how customers learn, implement, and scale Quantexa's platform through peer to peer support, implementation guidance, and deep technical product engagement across complex enterprise use cases
• Operating with a product and customer experience mindset, you will define the community vision, operating model, and success metrics, building scalable programs that improve customer experience, increase self service, strengthen advocacy, and accelerate product adoption across both highly technical and business audiences
• Reporting to the VP of Product Marketing, you will work closely with Product, Engineering, Customer Success, Delivery, and Marketing to ensure the community is a core part of Quantexa's customer experience strategy - feeding customer insight, sentiment, and behavioural data back into the business to influence product direction, service design, and go to market priorities, and delivering clear, measurable customer and commercial impact
• Set and execute the community vision, strategy, and roadmap, aligned to company and CX goals
• Design scalable community operating models (governance, roles, processes, KPIs) that can grow with a global customer base
• Define engagement and content strategies specifically for developer and practitioner audiences, including implementation support, architectural guidance, and advanced troubleshooting
• Lead or support community platform evaluations, migrations, and re implementations, including requirements gathering, vendor assessment, change management, and risk mitigation
• Define frameworks to drive engagement, self service, advocacy, and long term sustainability
• Own the day to day health and performance of the community platform
• Design and run core programs including forums, user groups, events, ideation, research participation, super user and gamification initiatives
• Ensure strong moderation, clear guidelines, and a positive, inclusive environment
• Reduce support load by enabling customer self sufficiency through high quality peer support and content pathways
• Design engagement strategies for distinct personas (business users, developers, analysts, partners)
• Partner with Product, Engineering, Documentation, and Support to create seamless journeys from Q&A documentation validated solutions
• Enable peer to peer support around implementation, configuration, performance, and real world use cases
• Curate and coordinate content plans (written, discussion based, and multimedia) to drive ongoing participation and value
• Use customer feedback and behavioural data to continuously improve UX, discoverability, and engagement
• Monitor and report on community performance, sentiment, and impact using clear KPIs
• Surface customer insights to inform product, CX, and go to market decisions
• Design and lead an advocacy framework that identifies, enables, and amplifies customer advocates

Application process

• We are ideally looking for someone to start in April or early May

Salary benchmarks

Social Media & Community

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Company Company mission

To empower every organization with the right data to make the right decisions.

Company benefits

• Pension Scheme with a company contribution of 6% (if you contribute 3%)
• 25 days annual leave (with the option to buy up to 5 days) + birthday off!
• Health & Wellbeing: Private Healthcare, EAP, Well being Days, Calm App, Gym Discounts
• Tech & Cycle to Work Schemes

Insights

Top investors

25% female employees

19% employee growth in 12 months

Glassdoor (4.8)