Intensive Case Manager - Homeless Service - Dublin

Intensive Case Manager - Housing Support Services Location: Dublin Contract: Full-time

Cpl Healthcare, in partnership with our client, Ireland's leading not-for-profit workingto prevent people becoming, remaining or returning to homelessness, are seeking an Intensive Case Manager to deliver person-centred, long-term support to individuals transitioning from homelessness into their own homes. The role focuses on building strong working relationships, supporting tenancy sustainment, and coordinating wrap around services using a strengths based and trauma informed approach.

You will work closely with families to assess their needs, develop tailored support plans, and advocate on their behalf; ensuring each family receives compassionate, practical assistance on their journey to stability.

This role includes a hybrid working arrangement, with one work-from-home day per week following successful completion of probation.

Benefits

• 25 days Annual Leave + 3 Concession Days (pro rata)
• 7% Employer Pension Contribution
• 26 Weeks Maternity Top-Up
• TaxSaver Scheme
• Education Assistance Policy
• Reflective Practice

Key Responsibilities

• Work in line with Housing First core values and implementation guidance to maintain service integrity.
• Operate within the objectives and values of the Housing First team.
• Build supportive, predictable working relationships with clients using a strengths based, recovery focused approach.
• Maintain effective relationships with housing providers and external services.
• Support the development of trauma informed care practices within the team.
• Complete in depth assessments, support plans, and other case management tools to a high standard.
• Contribute to integrated care planning, needs assessment, shared care, and reviews.
• Ensure support plans are client led, detailed, and meaningful.
• Support clients to sustain their homes, including rent management and household stability.
• Provide safe, welcoming, client centred support, respecting autonomy and choice.
• Conduct regular home visits (minimum weekly unless otherwise agreed).
• Promote recovery, cultural relevance, meaningful activities, and harm reduction principles.
• Facilitate community integration and encourage client engagement with services.
• Develop community links to improve wrap around supports and long term outcomes.
• Participate in supervision, reflective practice, and team meetings.
• Manage caseload effectively and ensure continuity of support.
• Participate in service roster (Mon-Sun, 08:00-20:00).
• Provide out of hours support when required.
• Identify risks, complete dynamic risk assessments, and elevate concerns as needed.
• Maintain accurate records and reports in line with protocols and service standards.
• Pursue ongoing professional development and stay informed of relevant updates.
• Support management with administrative duties, interagency collaboration, and service reviews.

Essential Requirements

• Degree level qualification in Social Care or related field.
• Minimum 2 years' experience working with individuals with complex needs.
• Experience in needs assessment, support planning, and case management.
• Knowledge of DRHE Case Management Interagency Protocols (or willingness to learn).
• Experience in street outreach and/or housing support.
• Strong communication and IT skills (SharePoint, Teams).
• Ability to work independently and collaboratively.
• Class B driving licence desirable.