Integrated Service Supervisor - Hotel Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

The Hotel Service Department function aims to achieve delivery of a quality service for Integrated Services, Catering Services, Divisionwide Driving Services, Divisionwide Ground Maintenance and Centralised Switchboard services.

Integrated Service functions

• Core Cleaning
• Catering Related Duties
• Patients Personal Clothing Service
• Porter/Messenger Services

Duration, Location, and Working Pattern

• Location based in Gorbals Health Centre
• Permanent Contract
• Part Time Position
• Shift Pattern: Monday - Friday 15:30 - 20:00

Key responsibilities

• Supervise and assist in all aspects of integrated services ensuring work schedules are followed
• Supervise staff to ensure they maintain safe systems of work
• Ensure high standards of personal and general food hygiene are achieved throughout the department
• Report any faults to line manager
• Ensure staff only use equipment/materials as instructed
• Supervise staff to ensure they work in a safe manner and give consideration to others around them
• Counsel staff regarding work performance and document outcomes
• Assist in the organisation of staff rotas
• Help to arrange cover for staff absence
• Carry out and assist staff with PDP process
• Deal with client complaints in the first instance
• Ensure self assessment is carried out
• Ensure team briefs are held
• Ensure all paperwork associated with the position is completed within prescriptive timescales
• Ensure all statutory and Divisional procedures are followed
• Provide induction training and thereafter ongoing workbase training as required
• Ensure stock level are maintained and stock control is in place
• Provide supporting information to all payroll compilation

Knowledge, training, qualifications and/or experience required

• Knowledge of all aspects of Integrated Service (induction training provided)
• Training in the use of all machinery used (training provided)
• Knowledge of Health and Safety (training provided)
• Knowledge of COSHH (training provided)
• Knowledge of Lifting and Handling (training provided)
• Basic Food Hygiene certificate (training provided)
• Knowledge of Infection Control practices (training provided)
• Supervisory training (training provided)
• Driving licence is desirable

What we offer

• Wide range of supportive policies designed to enhance employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities
• Minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Equal opportunity statement

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. NHS Greater Glasgow and Clyde recognises the importance of work life balance and is committed to offering a range of flexible working options where service needs allow. We welcome applications from the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.