Insurance Transformation & Customer Experience Lead

PwC Ireland is seeking a Customer and Business Transformation Senior Manager to lead end-to-end insurance programmes in a hybrid work model. You will guide operating model redesign, customer experience improvements, and digital transformation across underwriting, claims, policy administration and distribution.

You will mentor cross-functional teams, engage with senior executives, and apply problem solving, design thinking and Lean/Agile methodologies to deliver measurable efficiency and growth