Insurance Complaints Specialist - Hybrid, Impactful Role

NFU Mutual is recruiting an Insurance Complaints Specialist to manage end-to-end complaints with care and accuracy. You will investigate cases, collate evidence, and liaise with claims and underwriting teams, ensuring regulatory milestones are met and customers feel heard and respected.

The role emphasizes a human-led, AI-supported approach, with hybrid working and up to 80% homeworking after training. A strong background in insurance complaints and CRM use is highly valued.