Insurance Complaints Specialist - Hybrid, Impactful Resolution

NFU Mutual is seeking an Insurance Complaints Specialist to join our Customer Relationship Team, handling complaints with fairness and empathy across product lines. You will gather evidence, review timelines, and ensure regulatory milestones are met with clear, well-supported outcomes.

In this hybrid role, after training, you'll work up to 80% from home and 20% from our Stratford-upon-Avon head office. Insurance experience, strong communication, and resilience are essential to succeed.