Insurance Account Manager

EXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking Claims Management company who have exciting opportunities available for a an experienced Account Manager

We are interested in speaking with AM's who are keen to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both it's employees and clients.

THIS IS A FULLY REMOTE BASED WORKING ROLE

Salary: £75k to £85k plus market leading benefits

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED (and recent - from the last 12 months) ACCOUNT MANAGEMENT EXPERIENCE

About the role

• As an Account Manager (AM), you'll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers' long-term success.

You'll act as the kay part of the customer relationship - proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.

What you'll do

• Customer Relationship Management
• Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
• Act as a strategic advisor, understanding your customers' business goals, challenges, and success criteria.
• Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
• Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.

Retention & Growth

• Serve as the voice of the customer internally - advocating for customer needs across Product, Claims, and Ops.
• Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
• Execute customer success strategies tailored to your customer segment and business priorities.

Project & Outcome Ownership

• Own the overall success of the account - proactively managing escalations, requests, and ongoing initiatives.
• Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
• Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.

Customer Journey Optimisation

• Support seamless handoffs from Onboarding to post-go-live engagement.
• Use data and performance metrics to drive transparency, identify risks, and demonstrate value realisation.
• Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.

Qualifications

• 5+ years of experience in Insurance Account Management in preferably tech-enabled services, TPA, Insurtech, or B2B service delivery
• Are passionate about building strong customer partnerships and delivering measurable value
• Have experience running performance business reviews or executive business reviews with enterprise customers
• Thrive in cross-functional environments and can influence without authority
• Possess strong organisational and project management skills - able to juggle multiple customers and priorities
• Have a deep sense of accountability and ownership; you don't let balls drop
• Bring curiosity and creativity to problem solving
• Are excited to help build - not just execute - a world-class CS function
• Have an understanding of the P&C Insurance industry and claims value chain (a plus)

This is a unique opportunity to join a forward-thinking company with a great working culture which is in a real phase of growth. This is a role you can really make your own.

Please apply TODAY!