Instructional Designer

Overview

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. Clio is looking for an Instructional Designer to join our Customer Education team in our Dublin hub office.

Responsibilities

• Creating engaging online learning content: collaborate with internal teams to conduct learning needs analyses and define strategic training programs that drive measurable business results for customers.
• Leveraging AI tooling to produce a wide range of engaging learning assets-including documentation, screen recordings, software simulations, instructor led courseware, training scenarios, and certification exams-grounded in deep product knowledge and realistic user scenarios.
• Building cross functional partnerships to integrate education content into company wide initiatives, ensuring all materials are continuously updated in line with Clio's brand voice to reflect Clio's latest releases and best practices.
• Localizing and building content for EMEA customers: adapt North American training content for EMEA markets, reframe existing programs for local product features, regulations, and how customers in each market run their practices. Build new learning assets where regional gaps exist, across documentation, video, courses, and live training.
• Owning the full content lifecycle for the region, from first draft through ongoing updates as the product evolves. Partnering with local product, sales, and customer success teams to understand regional product requirements and customer needs, and turning that into the right training.
• Strategizing and designing customer learning experiences: developing an expert understanding of Clio's customer segments and role based personas to create tailored training plans that ensure customers consume the right courses at the right time.
• Analyzing learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.
• Performing administrative responsibilities and implementing AI enabled optimizations in Clio's customer facing Learning Management System and Help Sites, including learning path creation, course uploads, user management, reporting, certification tracking, and troubleshooting.
• Managing projects, operations, and business systems: following and optimizing development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.
• Contributing to Customer Education's operational practices by suggesting enhancements to intake processes, project management, and roadmap planning.
• Discovering and championing new ways to creatively produce content that engages our audience and succeeds at scale using the latest AI technologies and tools.

Qualifications

• Proven experience in instructional design, eLearning, and content authoring in a fast paced, high growth environment.
• University degree in a related field, including but not limited to media, production, learning, social sciences, marketing, or business administration.
• Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success.
• Experience localizing or adapting content for multiple markets or languages, and working across regions, cultures, or time zones.
• Experience with eLearning development tools (Articulate 360, Parta, Adobe Captivate, Pendo, etc.), Learning Management Systems and Help platforms (LearnUpon, Zendesk, Docebo, etc.), and related content creation solutions.
• A keen interest in improving your craft with AI, and the ability to get up to speed on our industry and product offerings quickly.
• Serious bonus points if you have a professional working knowledge of Spanish.

Benefits

• Competitive, equitable salary with top tier health benefits and dental coverage.
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy.
• Pension contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
• The expected salary range for this role is €49,300 to €58,100 to €66,900 EUR.

Equal Employment Opportunity & Accessibility

We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

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